The Artificial Intelligence Podcast with Dr. Tony Hoang
Interview #77 Paul Canetti, CEO of Skej
Join Paul Canetti, CEO of Skej, as he discusses the unique challenges of building AI products that operate without traditional user interfaces, instead functioning as virtual humans with email addresses, phone numbers, and Slack handles that interact through natural language. Drawing from his experience in UX design at Apple during the iPhone era, Canetti explains how building non-deterministic AI systems fundamentally differs from traditional software, requiring multiple quality assurance layers to prevent hallucinations and ensure AI assistants know when to remain silent in group conversations. He explores the shift toward anthropomorphized AI assistants with distinct personalities, arguing that as forms become obsolete and natural language interfaces become mainstream, the future lies in liberating people to do uniquely human work while AI handles generic tasks that anyone could accomplish but everyone suffers through.
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Paul Canetti of Skej joined Dr. Hoang for this conversation. If you lead AI work at your organization, apply to be a guest, or have your PR team apply for you.